Frequently Asked Questions

Here we have summarized the most important questions and answers for you.

This depends on the individual case and the weight of the order and is agreed before the contract is concluded. If we have the goods in stock, they can be picked up directly from our warehouse in Innsbruck.
This depends on product and agreed on an individual basis. After a credit check normally 30-50% of the order amount is due when placing the order and the rest is due immediately upon collection (e.g. by express bank transfer). However, we reserve the right to make this dependent on various factors and to decide in individual cases. Payment is generally possible by bank transfer and, depending on the total amount, alternatively by credit card or PayPal.
Due to the high demand, this depends on the product and the order quantity. In the case of foreign products, we must check that all certificates (especially CE certificates) are genuine and carry out the customs procedures, which increases the delivery time. In any case, we will provide this information before the contract is concluded.
Basically, we have the option of supplying respiratory masks of all protection classes, as well as other protective equipment (disposable gloves, eye protection, ...). The available products depend on the stock level.

Get in touch with us if you need a specific product so that we can search for a solution together.
We are active in the B2B area and do not do any retailing. You do not necessarily need an EU VAT number to order. So we have e.g. Medical practices as customers who are exempt from VAT according to the VAT law. Nevertheless, you must confirm that you are purchasing the goods for an entrepreneurial activity (business-related). We also generally do not deliver goods in very small quantities.

Do you have any further questions?

If you have any further questions, we will be happy to answer them by email or phone.

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